The short version: MyRelay is built on privacy. No human operator hears your calls. We don't record your conversations. We don't sell your data. We don't show you ads.
When you use MyRelay, we may collect information you voluntarily provide, such as your email address (if you create an account), voice preference settings, and call history metadata (numbers dialed, call duration, timestamps).
We automatically collect basic usage data including device type, browser type, operating system, IP address, and general usage patterns (pages visited, features used). This helps us improve the app and troubleshoot issues.
During a call, your typed messages are processed by our AI text-to-speech system, and the other party's spoken words are processed by our AI speech-to-text system. This processing happens in real time. We do not store audio recordings of your calls.
We use collected information to:
We want to be explicit about what we will never do with your data:
MyRelay uses the following third-party services to operate. Each processes data only as necessary to provide their specific function:
We store minimal data and take reasonable measures to protect it. Account information and call metadata are stored in encrypted databases. We use HTTPS for all data transmission. We regularly review our security practices and update them as needed.
No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Call audio is processed in real time and is not retained after the call ends. Call metadata (numbers dialed, duration, timestamps) may be retained for service improvement and potential TRS compliance requirements. Account information is retained as long as your account is active.
Depending on your location, you may have the right to:
To exercise any of these rights, contact us at privacy@myrelay.ai.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information.
MyRelay is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us and we will delete it.
We may update this privacy policy from time to time. We will notify users of significant changes by posting a notice on our website. Your continued use of MyRelay after changes constitutes acceptance of the updated policy.
If you have questions about this privacy policy or our data practices, contact us at:
Email: privacy@myrelay.ai
Website: myrelay.ai/contact