Emergency alternatives
If you are in danger or experiencing a medical emergency, use one of these methods to reach help:
Call directly
Use your phone's native dialer — not MyRelay — to call 911 directly. This connects you to your local emergency dispatch with location information.
Text to 911
Many areas support texting 911 from your phone's messaging app. Text your location and emergency. Check if your area supports it at text911.info.
Traditional relay
Dial 711 from any phone to reach a relay operator who can connect you to 911. This is the federally mandated emergency relay path.
Video relay
If you use ASL, Video Relay Services can connect you to 911 through a sign language interpreter. Available through your VRS provider's app.
Why MyRelay can't call 911
Emergency calling requires specific technical infrastructure that MyRelay does not currently support, including automatic location identification (ALI), callback capability to a fixed location, and direct routing to local Public Safety Answering Points (PSAPs).
These are requirements set by the FCC for any service that handles 911 calls. Until MyRelay can meet all of these requirements, we will not offer emergency calling — because doing it partially could put lives at risk.
Plan ahead
If you rely on relay services for phone communication, make sure you have an emergency plan that doesn't depend on MyRelay. Save your local non-emergency police number. Know whether your area supports Text 911. Keep a relay app that supports emergency calling on your phone as a backup.
Questions about this notice
If you have questions about MyRelay's emergency calling limitations or need help setting up an emergency plan, contact us at support@myrelay.ai.
Last updated: April 2025